1. Do you offer bulk discounts? Yes, we offer bulk discounts. The more you order, the more you save. Please check the drop-down menu in the product listing for pricing details based on quantity.
2. How long does it take to process and ship my order? Processing typically takes 3-7 business days. Shipping time depends on your location and the shipping method chosen at checkout. Detailed information is available on our Shipping Information page.
3. Do you accept returns or exchanges? Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect. Please refer to our Return Policy for more details.
4. Can I make changes or cancel my order? Changes and cancellations are only accepted within 3 hours of placing the order due to the personalized nature of our products. Please contact our customer support team immediately if you need to make any changes. Double-check for any grammar mistakes in your personalization info, as we use copy and paste.
5. What if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please take a photo of the package and contact the shipping company first. Then, reach out to us with your order number and a photo of the item so we can assist you further.
6. Do you collaborate with event planners and organizations? Absolutely! We love working with event planners, churches, and religious organizations for baptisms, church weddings, and other religious events. Please reach out to discuss collaboration opportunities and special pricing. We offer bulk discounts and wholesale options for larger orders.
7. Are there any custom import fees for international orders? For non-US customers, please be aware that customs import fees may apply. We are not responsible for these fees, and we cannot predict if or when they will be charged. Please check with your local customs office for more information.
8. How can I contact customer support? You can reach our customer support team via email or chat. We are here to help with any questions or concerns you may have.
