Quick Summary
- Standard Items: 14-day return window
- Personalized Items: Returns only for defects/damage
- Return Condition: Unused, original packaging with tags
- Refund Timeline: 10 business days after approval
- Damaged Packages: Document with photos, contact carrier immediately
- Lost/Stolen Packages: Contact carrier and local police
- Contact for Returns: hello@craftrosaries.com
Standard Returns
- 14-day return window from delivery date
- Items must be:
- Unused and unworn
- In original condition
- Include original tags
- In original packaging
- Accompanied by proof of purchase
- Returns will not be accepted if these conditions are not met
Return Process
- Email hello@craftrosaries.com with:
- Order number
- Reason for return
- Photos (if reporting damage)
- Wait for our return authorization
- Package item carefully with all original materials
- Ship to provided return address
- Customer is responsible for return shipping costs
- Unauthorized returns will not be accepted
Personalized Items
No Returns For:
- Customer-submitted spelling errors
- Design preferences
- Size or specification errors provided by customer
- Change of mind
Returns Accepted Only For:
- Manufacturing defects
- Damage on arrival
- Wrong item shipped
- Report issues within 3 days of delivery with:
- Order number
- Clear photos of the issue
- Description of the problem
Order Cancellation
- Standard Items: Request within 24 hours
- Personalized Items: Request within 3 hours
- Orders in production cannot be cancelled
- Email hello@craftrosaries.com for cancellation requests
Non-Returnable Items
- Personalized/custom products
- Sale items (marked as final sale)
- Gift cards
- Personal care items
- Items marked as non-returnable
- Used, worn, or altered items
Package Issues and Damage Claims
Damaged Packages
- Inspect package before accepting delivery
- If package is visibly damaged:
- Take photos of damage
- Refuse delivery if possible
- Contact shipping carrier immediately
- Report to us with photos and tracking number
- If damage discovered after delivery:
- Take photos of package and damaged items
- Keep all packaging materials
- Contact shipping carrier immediately
- File claim with shipping company
- Send us photos and claim number
Lost or Stolen Packages
- If package shows as delivered but not received:
- Check all possible delivery locations
- Contact shipping carrier first
- File a police report for stolen packages
- Provide us with police report number
- For undelivered packages:
- Contact shipping carrier for investigation
- Keep all shipping documentation
- Report to us with tracking number
Note: For all delivery issues, prompt action is essential. Please contact the shipping carrier and file necessary reports within 24 hours of the incident.
Refund Process
- Returns inspected upon receipt
- Approval/rejection email sent within 3 business days
- Approved refunds processed within 10 business days
- Refund issued to original payment method
- Contact us if refund not received after 15 business days
International Returns
- Customer responsible for return shipping costs
- Customer responsible for proper customs documentation
- Return shipping insurance recommended
- International shipping fees non-refundable
European Union Customers
- 14-day cooling-off period applies
- Right to return for any reason without justification
- Standard condition requirements apply
- Proof of purchase required
- Contact us before returning items
Exchange Policy
For fastest service:
- Return unwanted item following standard process
- Place new order for desired item
- No direct exchanges for personalized items
Customer Support
We're here to help with your return or refund:
-
Contact Information
Phone: +1(770)257-8793
E-mail: hello@craftrosaries.com
Address: 7901 4th St N #24497 St.Petersburg, FL, 33702, USA
- Response Time: Within 24 hours
This policy is subject to change. Returns must comply with policy in effect at time of purchase.
