- Do you offer bulk discounts?
Yes! The more you order, the more you save. Check the drop-down menu in the product listing for pricing details based on quantity.
- How long does it take to process and ship my order?
Processing takes 3–7 business days. Shipping times vary depending on your location and the chosen shipping method. Visit our Shipping Information page for details.
- Do you accept returns or exchanges?
Due to the personalized nature of our products, we only accept returns or exchanges if the item is defective or incorrect. Please refer to our Return Policy for more information.
- Can I make changes or cancel my order?
Changes or cancellations are only accepted within 3 hours of placing your order. Please contact our support team immediately if needed. Double-check your personalization details, as we copy and paste the information provided.
- What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, take a photo of the package and contact the shipping company first. Then, reach out to us with your order number and item photo for further assistance.
- Do you collaborate with event planners and organizations?
Absolutely! We partner with event planners, churches, and religious organizations for baptisms, church weddings, and other events. Contact us to discuss collaboration opportunities and special pricing. Bulk discounts and wholesale options are available for larger orders.
- Are there custom import fees for international orders?
Non-US customers may be subject to customs import fees. These charges are the responsibility of the buyer and vary by country. Please check with your local customs office for more information.
- How can I contact customer support?
Our support team is available via email or chat to assist with any questions or concerns. We're here to help!
